Author: flowdesign

At IMI Hydronic Engineering, we’re known for strong partnerships with sales reps and customers alike. Recently, BTSE Heating|Biomass & Solid Fuel Systems, a Welsh installer of oil boilers and fuel systems, paid tribute to their collaboration with our colleagues at IMI Hydronic UK. In song! Take a listen below to Takeover IMI, part of BTSE’s week-long takeover of UK Social Media.

We listened, and started thinking about our successes with all of you.

So, show us how IMI Hydronic Engineering North America helps power HVAC projects for your customers. Not musically inclined like BTSE? No worries. Think creatively to share your story of success with IMI Flow Design: in images, verse, whatever captures your imagination. Then, send them to Armando Reyes, Head of Sales, and watch LinkedIn for stories of shared pride, how we succeed together for your customers.

Welcome, Soham Neupane, new Hydronic Training Manager for IMI Hydronic Engineering North America, bringing additional expertise to IMI Hydronic’s deep knowledge and strength in hydronic systems. Soham will train the sales force on hydronic products, from a systems solutions strategy to help sales reps and their customers design energy efficient, optimized hydronic balancing solutions for their HVAC system applications.

Soham comes to IMI from HVAC Manufacturing in Athens, Texas, where he provided design services, as well as pre- and post-sales technical support to project engineers, contractors and others on VRF, VAV systems with integrated controls and hydronics. Soham’s cradle-to-grave experience encompassed everything from the design and quotation phase to final approval and delivery of HVAC equipment to supervision of product installations for commercial projects.

Equally comprehensive is Soham’s approach to training. “My goal with our customers is not just to deliver product information, but to deliver an experience,” he says. And he’ll bring that philosophy to all customer trainings, including management of IMI Hydronic Engineering’s new webinar series, as well as working one-on-one with sales reps and their customers. As a key member of the Sales, Marketing, Customer Service and Product Development team, Soham will also serve as the commercial product expert to respond to customer questions for IMI Hydronic Engineering in North America.

“With Soham’s thorough understanding of HVAC systems, passion for solving customer problems and experiential approach, training will now be even more closely aligned with IMI Hydronic’s knowledge sharing philosophy,” noted Bhumika Lathia, Head of Strategic Marketing and Business Development, Americas.

Soham holds a master’s degree in Mechanical Engineering from the University of Kansas.

IMI Hydronic Engineering North America welcomes Jenna Bauer as our new Customer Service Manager. Jenna brings significant experience and expertise to IMI Hydronic, gained over six years in customer support roles with increasing responsibilities at IMI Precision in Littleton, Colorado.

In her new role, Jenna serves as an internal strategic advocate for our sales rep network, hearing their needs and leading the customer service team to take immediate action in response. This involves not only refining some customer service policies and procedures but, most importantly, continuing to build bridges across IMI Hydronic departments for overall better communication, seamless operation and elimination of silos. Her extensive experience with JDE while at IMI Precision will also help accelerate mastery of the ERP system in Dallas.

Jenna is eager to take on the challenges. “Delighting customers, our business partners, is most rewarding for me,” she said. “There will be hills to climb, but I look forward to each challenge. That’s the mentality that I’m sharing with our entire team, and how we will grow and succeed with IMI Hydronic I look forward to an exciting future!”

Already, Jenna is in problem-solving mode, revising some processes to address the reduction of team members in the office as a result of the work-from-home adaptations that the pandemic has imposed not only on us but our sales reps and their customers. And, with a Marketing degree from the University of Colorado Denver, Jenna is also looking forward to working with our sales reps’ marketing departments as a liaison in the near future.

Armando Reyes, Head of Sales, views Jenna’s hire as an opportunity to focus exclusively on our sales reps and their customers in the field. “With Jenna based in our Dallas HQ, we now have a partner internally to ensure focus on our sales reps’ day-to-day needs. The IMI Flow Design sales team and I can count on her and the customer service team to address our sales reps’ immediate needs while we concentrate on working together to win the next big project.”

When an EF-3 tornado struck Chattanooga, Tennessee on Easter Sunday evening, our own Hailey Mick sprang into action to help her devastated community. This will come as no surprise to anyone who’s worked with Hailey. She brings passion and energy to helping our sales rep network solve their customers’ problems as our Engineering Applications and Technical Sales Manager. And she brought that same commitment to solving her neighbors’ immediate problems in the aftermath. “We’re proud of Hailey,” said Chris Rodgers, VP of Sales & Marketing. “She embodies IMI’s core values – integrity, excellence, innovation, collaboration – every day on the job, and now too, by stepping up to serve East Brainerd. Click here to learn more about the destruction and Hailey’s service in the aftermath.

Here's a one-hour, live webinar you won't want to miss! Learn about the use of Balancing Valves with Modulating Control Valves, and receive an attendance certificate to convert into PDH credit!

Mike Trantham, IMI Flow Design's Chief Engineer, will answer the questions engineers and design build contractors most frequently ask, focusing on balancing technologies, not specific products. You’ll be well-prepared to help your customers select the optimum hydronic balancing solution with responses to questions, such as:

• How does the type of Balancing Valve technology impact Modulating Control Valve authority?
• Do Automatic Flow Limiting Valves negatively affect Control Valve performance?
• Can you use Control Valves alone to balance hydronic systems?
• What's the effect on hydronic systems when pump speed is reduced on non-peak load days?

Registration is limited, so sign up today by clicking on one of the links below:

Wednesday, May 27, 11A CDT 

Thursday, May 28, 1P CDT

At ASHRAE 2020, the IMI Flow Design management and sales team re-committed to listen to our sales rep network, respond to their needs and then move forward with an action plan that delivers for our sales reps and their customers.

One such need our sales reps identified is more information about different balancing technologies and training on IMI Flow Design’s product line. In an April 2020 survey, 96% of our sales reps who participated expressed their support for webinars covering these topics.

So, we are proud to introduce the first three webinars in the series:

AutoFlow Automatic Balancing Valves 101

Wednesday, April 29, 11A CDT

Thursday, April 30, 1P CDT

All About Accusetter Manual Balancing Valves

Wednesday, May 6, 11A CDT

Thursday, May 7, 1P CDT

We’ve developed these webinars to address the benefits of these balancing technologies, describe the projects where they work best and answer your questions about IMI Flow Design’s products for each technology.

All are welcome: sales reps, consulting engineers, mechanical contractors, balancing contractors, facility managers, building owners or anyone interested in how these hydronic products work. Just contact Armando Reyes, Head of Sales, at Armando.Reyes@imi-hydronic.com for an invitation and details on how to access the webinar series.

And be sure to check back on our LinkedIn page for additional webinars added to the schedule.

While the Covid-19 global pandemic is impacting the business landscape, IMI Flow Design will continue to listen and help you adapt to meet your needs in this changing environment.