Jenna Bauer Joins the Team to Elevate Customer Service

IMI Hydronic Engineering North America welcomes Jenna Bauer as our new Customer Service Manager. Jenna brings significant experience and expertise to IMI Hydronic, gained over six years in customer support roles with increasing responsibilities at IMI Precision in Littleton, Colorado.

In her new role, Jenna serves as an internal strategic advocate for our sales rep network, hearing their needs and leading the customer service team to take immediate action in response. This involves not only refining some customer service policies and procedures but, most importantly, continuing to build bridges across IMI Hydronic departments for overall better communication, seamless operation and elimination of silos. Her extensive experience with JDE while at IMI Precision will also help accelerate mastery of the ERP system in Dallas.

Jenna is eager to take on the challenges. “Delighting customers, our business partners, is most rewarding for me,” she said. “There will be hills to climb, but I look forward to each challenge. That’s the mentality that I’m sharing with our entire team, and how we will grow and succeed with IMI Hydronic I look forward to an exciting future!”

Already, Jenna is in problem-solving mode, revising some processes to address the reduction of team members in the office as a result of the work-from-home adaptations that the pandemic has imposed not only on us but our sales reps and their customers. And, with a Marketing degree from the University of Colorado Denver, Jenna is also looking forward to working with our sales reps’ marketing departments as a liaison in the near future.

Armando Reyes, Head of Sales, views Jenna’s hire as an opportunity to focus exclusively on our sales reps and their customers in the field. “With Jenna based in our Dallas HQ, we now have a partner internally to ensure focus on our sales reps’ day-to-day needs. The IMI Flow Design sales team and I can count on her and the customer service team to address our sales reps’ immediate needs while we concentrate on working together to win the next big project.”